Last updated: March 2026
RMT Lounge ("we," "us," or "our") is committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
We may collect personal information that you voluntarily provide when you interact with our clinic, including:
Personal information from forms and booking: Your name, email address, phone number, date of birth, mailing address, health history, and insurance details when you book appointments, complete intake forms, or contact us directly.
Automatic data: When you visit our website, we may automatically collect certain information such as your IP address, browser type, operating system, referring URLs, and pages viewed. This data helps us understand how visitors use our site and improve the experience.
We use the information we collect for the following purposes:
Treatment: To provide, manage, and deliver therapeutic services tailored to your health needs and treatment goals.
Communication: To contact you regarding appointment confirmations, reminders, follow-ups, and responses to your inquiries.
Billing: To process payments, generate receipts, and facilitate direct insurance billing on your behalf.
Improvement: To analyze website usage, improve our services, and enhance the overall patient experience.
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Practitioners: Your health information may be shared among our registered practitioners when necessary to coordinate your care and ensure continuity of treatment.
Insurance billing: With your consent, we may share relevant treatment and billing information with your insurance provider for the purpose of direct billing or claim submission.
Legal requirements: We may disclose your information if required to do so by law, regulation, court order, or other legal process, or if we believe disclosure is necessary to protect the rights, property, or safety of RMT Lounge, our patients, or others.
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Patient records are encrypted and stored securely. Our online booking and communication systems use secure, encrypted connections. While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
You have the right to access, correct, or request deletion of your personal information held by RMT Lounge. If you wish to exercise any of these rights, please contact us using the information provided below. We will respond to your request in a timely manner and in accordance with applicable privacy legislation.
Our website may use cookies and similar tracking technologies for basic website analytics to help us understand how visitors interact with our site. Our third-party booking system may also set cookies necessary for scheduling functionality. You can control cookie preferences through your browser settings, though disabling cookies may affect certain features of our website.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable legislation. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us:
RMT Lounge
3250 Schmon Parkway, Unit 2
Thorold, Ontario
Email: info@rmtlounge.ca
Phone: 905-397-3232